Frequently Asked Questions
Everything you need to know about your Lucky Elk experience.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
Lucky Elk offers a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a domestic exchange or refund.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and low-impact dyes in our collections to ensure high quality with a lower environmental footprint.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
How should I care for my Lucky Elk garments?
To maintain the longevity of your clothes, we recommend washing in cold water with similar colors and tumble drying on low or hanging to dry.